Terms of Use

1. Scope of services

Queen of Flowers operates exclusively in Israel. The products offered include fresh flowers, flower bouquets, plants, balloons, decorative accessories and gift items. Deliveries are made only within Israel, mainly in Netanya and the surrounding area. Deliveries are available daily until 20:00.

2. Eligibility

Use of this website and the services is limited to persons aged 18 and over, or those with the legal capacity to enter into binding agreements under Israeli law. The services are intended for personal, non-commercial use unless prior written consent has been given.

3. Orders and payments

Orders can be placed through the website, by phone or via WhatsApp.

Accurate and complete delivery details must be provided: full address, building access code, floor, door/apartment number and the recipient’s phone number.

Payments are processed securely by trusted third-party providers. Banking details are not stored on our servers.

An order is confirmed once payment has been received.

4. Pricing, availability and seasonal flowers

All prices are listed in Israeli shekels (₪) and include VAT.

Prices and availability may change without prior notice according to stock and seasonal supply.

Flowers are seasonal products. If specific flowers are unavailable at the time of the order, Queen of Flowers reserves the right to create a similar bouquet using the same color palette and style, though not necessarily the exact same flowers.

We strongly recommend contacting Queen of Flowers by phone before placing an online order to confirm the availability of flowers or balloons.

5. Delivery

Deliveries are made to the address provided by the customer, who is responsible for the accuracy of the details.

If the recipient is absent, the bouquet may be left at the door, with a neighbor, with the building doorman, or at the place indicated in the order. A photo may be provided as proof of delivery.

Queen of Flowers is not responsible for theft, damage or spoilage of flowers left due to the recipient’s absence.

Delivery times are estimates. Although every effort is made to honor the requested schedules, delays may occur.

6. Accessibility

The Queen of Flowers website is designed to be accessible to people with limited mobility. An accessibility widget is integrated to improve usability and allow customers to adjust the display settings according to their needs.

7. Returns and cancellations

Flowers and wine are perishable products and cannot be returned or refunded after delivery.

Any issue (quality, damage, non-conformity) must be reported within 3 hours of delivery, accompanied by photos.

Orders may be cancelled up to 12 hours before the scheduled delivery time. After this period, preparation fees may be charged.

Non-perishable products (balloons, vases, accessories) are also not eligible for return or refund.

8. Intellectual property

All content on the website (logo, images, texts, designs) belongs to Queen of Flowers and is protected by intellectual property laws. Reproduction, distribution or commercial use is prohibited without prior written authorization.

9. Limitation of liability

Queen of Flowers shall not be liable for indirect, incidental or consequential damages arising from the use of the website or the services.

Total liability is limited to the amount paid by the customer for the specific order.

Although efforts are made to maintain proper operation, no guarantee is given that the website will be free of interruptions or errors.

10. Changes to the terms

Queen of Flowers may update these terms from time to time to comply with legal, technical or business changes. Updates take effect upon their publication on this page, on the effective date indicated above.