Queen of Flowers — Terms of Use

1) Scope of Services

Queen of Flowers operates exclusively in Israel. Products offered include fresh flowers, bouquets, plants, balloons, decorative accessories, and gift items. Deliveries are carried out only in Israel, primarily in Netanya and surrounding areas. Deliveries are available daily until 8:00 PM.

2) Eligibility

Use of this website and services is limited to individuals aged 18 or older, or legally capable of entering into binding agreements under Israeli law. Services are intended for personal, non-commercial use unless prior written consent has been granted.

3) Orders & Payments

• Orders can be placed via the website, by phone, or WhatsApp.
• Accurate and complete delivery details must be provided: full address, building access code, floor, door/apartment number, and recipient’s phone number.
• Payments are processed securely by trusted third-party providers. No banking details are stored on our servers.
• An order is confirmed once payment has been received.

4) Pricing, Availability & Seasonal Flowers

• All prices are listed in Israeli Shekels (₪) and include VAT.
• Prices and availability may change without notice depending on stock and seasonal supply.
• Flowers are seasonal products. If specific flowers are not available at the time of order, Queen of Flowers reserves the right to create a similar bouquet using the same color scheme and style, though not necessarily the exact same flowers.
• It is strongly recommended to contact Queen of Flowers by phone before placing an order online to confirm availability of flowers or balloons.

5) Delivery

• Deliveries are made to the address provided by the customer, who is responsible for the accuracy of the details.
• If the recipient is absent, the bouquet may be left at the door, with a neighbor, building concierge, or at the location indicated in the order. A photo may be provided as proof of delivery.
• Queen of Flowers is not responsible for theft, damage, or deterioration of flowers left due to recipient absence.
• Delivery times are approximate. While every effort is made to respect requested schedules, delays may occur.

6) Accessibility

The Queen of Flowers website is designed to be accessible to people with reduced mobility. An accessibility widget is integrated to enhance usability and allow customers to adjust display settings according to their needs.

7) Returns & Cancellations

• Flowers and wine are perishable products and cannot be returned or refunded once delivered.
• Any issue (quality, damage, non-conformity) must be reported within 3 hours of delivery, with photos.
• Orders may be cancelled up to 12 hours before the scheduled delivery time. After this period, preparation costs may be charged.
• Non-perishable products (balloons, vases, accessories) are also not eligible for return or refund.

8) Intellectual Property

All content on the website (logo, photos, texts, designs) belongs to Queen of Flowers and is protected by intellectual property law. Reproduction, distribution, or commercial use is prohibited without prior written authorization.

9) Limitation of Liability

• Queen of Flowers shall not be liable for indirect, incidental, or consequential damages arising from use of the website or services.
• Total liability is limited to the amount paid by the customer for the specific order.
• While efforts are made to maintain smooth operation, no guarantee is given that the website will be uninterrupted or error-free.

10) Changes to Terms

Queen of Flowers may update these Terms from time to time to comply with legal, technical, or business changes. Updates take effect upon publication on this page, with the effective date indicated above.

11) Contact

Queen of Flowers
📍 Ussishkin 2, Netanya, Israel
📞 +972 50 485 0326
📧 queenofflowersofficial@gmail.com