• Flowers, bouquets, wine and any food-related items are treated as perishable products.
• No returns or refunds after delivery.
• If there is a quality issue (damaged bouquet, wilted flowers, broken wine bottle, or item not matching the order), contact us within 3 hours of receipt and attach photos.
• After review, we will offer either a replacement or a store credit.

• These items are not eligible for returns or refunds.
• If the product is defective or damaged at delivery, report it within 3 hours with photos. We may provide a replacement or a store credit.

At checkout, the customer must provide all of the following:

• Full address
• Building access code
• Floor and Door/Apartment number
• Recipient’s phone number (reachable on delivery)

• Our driver may contact the recipient to complete the delivery.
• Missing or incorrect details may cause delays or failure to deliver. We are not responsible in such cases and a re-delivery fee may apply.

• If the recipient is absent, the bouquet will be left at the door, with a neighbor/concierge, or at the location specified in the order.
• A photo can be sent as proof of drop-off on request.
• Once delivered as above, Queen of Flowers is not responsible for theft, loss, or deterioration due to weather conditions (heat, sun, rain, prolonged exposure).

• Orders may be cancelled up to 12 hours before the scheduled delivery time.
• After this window, preparation and sourcing may have already begun; no refunds and preparation costs may be charged.

• If an error is clearly on our side (e.g., wrong address despite correct info, significant delay, missing items), we will re-deliver promptly or issue a store credit equal to the order value.

• In cases beyond our control (extreme weather, strikes, road blocks, security incidents, etc.), we will do our best to fulfill the delivery, but cannot be liable for resulting delays.