1) Scope

This Privacy Policy explains what personal information is collected on this site, how it is used, with whom it may be shared, and the safeguards applied to protect it. By using the site or placing an order, you agree to the practices described here.

Services are provided exclusively in Israel. No cross-border service targeting or international order fulfillment is offered.

2) Data We Collect

• Personal details: full name, phone number, email address.
• Delivery details: full address, building access code, floor, door/apartment number, and recipient’s phone number.
• Order & payment details: items purchased, payment method, transaction data. Payments are processed securely by external providers; card data is not stored on this site.
• Communications: messages exchanged via email, WhatsApp, or phone.
• Technical data: IP address, browser/device information, cookies, and browsing activity.

3) How We Use Data

• To prepare, process, and deliver orders accurately and on time.
• To contact customers regarding confirmations, delays, or delivery issues.
• To improve the website, services, and customer experience.
• To send promotions or newsletters when consent has been given.
• To meet local legal obligations (e.g., tax and accounting).

4) Sharing of Information

Personal data is not sold. Information may be shared only with:

• Delivery staff — to complete delivery.
• Secure payment providers — to process payments.
• Technical service providers — hosting, email, analytics tools.

5) Data Retention

Information is retained only as long as necessary to provide services, comply with local legal requirements, handle potential claims, and operate the business effectively.

6) Cookies & Tracking

• Cookies may be used to ensure site functionality, analyze traffic, and personalize browsing.
• Cookie preferences can be managed in the browser settings; disabling cookies may limit certain features.

7) Security

The site runs on secure infrastructure. Personal information transmitted through the site is protected using appropriate safeguards (such as encryption in transit and restricted access). Payment processing is handled by trusted providers that apply industry-standard security controls. While no system is completely infallible, robust measures are in place to prevent unauthorized access, loss, or alteration of data.

8) Your Rights

Subject to local law, customers may:

• Request correction of inaccurate or incomplete information.
• Request deletion of personal data, subject to local legal retention requirements.
• Object to marketing and opt out of promotional communications at any time.
• Withdraw consent for newsletters or similar communications.

Requests can be submitted using the contact details below.

9) Contact

Queen of Flowers Ussishkin 2, Netanya, Israel Phone / WhatsApp: +972 50 485 0326 Email: queenofflowersofficial@gmail.com